Service Desk

This service provides a single point of contact for all queries, incident requests or problems relating to Information, Communication and Technology.

The service includes:

 

  • Logging and prioritising all requests made via telephone, email or personally
  • Assigning the requests to the appropriate consultant
  • Escalating service or incident requests when necessary
  • Liaising between consultant and user on status of request
  • Liaising with third party suppliers
  • Advising all users on the UFH domain of service disruptions
  • Ensuring all software licensing is current
  • Maintaining the departmental Service Catalogue
  • Resetting of password or pin numbers for both staff and students
  • Creating new user accounts for students
  • Creating staff and students cards
  • Configuring staff and student wireless access