DESKTOP & MOBILE COMPUTING

 

This service provides support for hardware and other peripheral devices for the duration of the lifecycle of the device, provided the equipment is on the University’s asset register.  The service is for staff, students and visitors

This service includes:

  • Determining the hardware requirements of users and managing the procurement process with preferred suppliers
  • Installation and maintenance of hardware, software and operating systems on desktop, laptop and other mobile devices
  • Installation of peripheral devices
  • Software and hardware upgrades
  • Virus checking and patch management
  • Management of a standard operating environment for all teaching facilities and laboratories
  • Diagnosis and logging of incidents or problems for all users and equipment

This service is not available for:

  • Personally owned computers or devices
  • Computers that do not comply with the standard operating environment of the University
  • Computers or devices that are not in the catalogue of standard university hardware
  • Any equipment that is not the property of the University of Fort Hare